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The work involves eight people. Only some of them work for you.

Regulated processes stall at the handoffs between participants. IQON coordinates the people, information, documents, checks and approvals required to move the process forward, giving every step an owner, a deadline and a dependency across colleagues, customers, owners, signatories and external advisers.

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What holds a process together

Task ownership

Every step belongs to a named person, internal or external. Nothing sits in a shared inbox.

Dependencies

A step that needs an earlier answer waits for it, then opens automatically.

Sequencing

Processes run in the order the obligation requires, not the order things happen to arrive.

Reminders

Chasing happens without anyone having to remember to chase.

Escalation

Overdue steps move up. Silence is not a resting state.

Status and visibility

Where a case stands, and who it is waiting on, at any moment.

Portfolio oversight

The same view across the whole book, for partners and compliance leadership.

Accountability

Who did what, when and on what basis — recorded as it happens.

Rules and conditions

Information, dates and events can determine what happens next, what additional work is required and who needs to act.

Iqon AML

One engine. Different regulated workflows.

Customer onboarding is one workflow. The same orchestration layer can support periodic reviews, change driven reviews, enhanced due diligence and other regulated processes, using the information, participants, checks and approvals required for each.

Workflows are configured around the process being implemented. A simple review may involve one internal decision. A more complex process can involve several external participants, information and document requests, identity verification, signing and multiple approvals.

Customer onboarding

Coordinate the information, participants, documents, verification and approvals required to establish a new relationship.

Periodic review

Start the required review when the relationship reaches its next review date and route the work to the people responsible.

Change driven review

Respond when ownership, screening information, risk, documents or other material information changes.

Enhanced due diligence

Coordinate the additional information, checks, reviews and approvals required for a higher risk relationship.

A woman reading from a tablet, seen through a glass office partition that overlays her with reflections.

Anchored to the relationship, not to a project board.

Generic workflow tools let you model anything, which means someone has to model everything. IQON is built around regulated relationships, so workflows can use compliance concepts such as beneficial ownership, periodic review and risk reassessment directly.

Every task attaches to the relationship record. When the process finishes, the record is current and the evidence is complete — there is no separate step where somebody writes it all up.

Triggered by obligation, not by someone noticing.

Workflows in IQON can start from a new case, a due date, an expiring document, a material change in the relationship or another event that requires action.

  1. Trigger

    A change, a due date or a new case.

  2. Route

    The right task to the right owner.

  3. Chase

    Reminders and escalation without manual effort.

  4. Decide

    A named person makes the call.

  5. Record

    Evidence written as the work completes.

Where workflows connect

A workflow brings together the information, participants and actions required to complete a regulated process.

Electronic signing

Make signatures part of a wider process, with parallel or sequential signing where required.

Electronic signing

Customer onboarding

Coordinate information, documents, declarations and participants from the start of the relationship.

Customer onboarding

KYC & AML

Use customer information, monitoring and risk changes to trigger and inform the work that follows.

KYC & AML

Compliance evidence

Keep decisions, actions and completed steps recorded against the relationship as the work happens.

Compliance evidence